Contact me at email email@example.com with the subject EXCHANGE or RETURN.
In the email you must inform the following information: full name, order number and the reason for the exchange or return due to regret or withdrawal.
Do not ship any product before the above procedure.
The exchange must be requested within 30 (thirty) calendar days from receipt.
Return for regret or withdrawal within 7 (seven) calendar days from receipt.
The shipping cost of the first exchange or return is at Gaya Sunwear's expense. After contacting the email, you will receive a postage authorization code for the product that can be shipped at any post office.
Product conditions for return
The product must be returned unused, in its original packaging and with the brand labels. Return to Danfe with the box.
After receipt, the product will be analyzed by our quality control department, it may take up to 5 (five) working days for analysis. If not authorized, the product returns to you with a technical report showing the reasons for the replacement not made.